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Return Policy

Return Policy for Online Purchases

TO BE ELIGIBLE FOR RETURN

Return package post marked 14 days or earlier from original purchase date

 Items must be:

    • Unwashed
    • Unworn
    •  Same condition that you received the garment
    • Original packaging
    • All Tags Attached

NON- RETURNABLE ITEMS

  •  Intimates
  • Hair Accessories
  • Gift cards
  • Downloadable products
  • Health and personal care items.

FOLLOW THESE STEPS TO COMPLETE RETURN

  •  In packaging of your choosing:
    •  Receipt from Dimvaloo.com
    •  Items you wish to return
    •  Any information you’d like to provide about the return
  • Please do not send your purchase back to the manufacturer or brand.

Send packaging to:

Dimvaloo

Attention: Online Return Department

8813 Ladue Road

St. Louis, Missouri 63124                         

  • Recommendations:
    • Track your package
    •  Insure your package

NOTIFICATION OF RETURNED ITEMS via SHIPMENT

 There are certain situations where only partial credits are granted:

  •  (if applicable) Book with obvious signs of use CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
  •  Any item not in its original condition is damaged
  • Any item missing parts for reasons not due to our error.
  • Any item that is returned more than 14 days after order.
  • Any item with tags not attached

You will receive an electronic notification that your items have been received and reviewed

Upon completion of review, you will received a seperate electronic notification for an online gift card

  • Online Credit Only is issued within 5 days of received returned items
  • Online Credit Only will include what you’ve spent on shipping! It’s pretty much a win/win

 

     PLEASE NOTE: nothing can be returned instore that has been purchased online. Please ship online return to the address above attention: Dimvaloo Online Return Department. 

    Updated 12/03/2017

    As our technology updates to become better, we will evolve and update our policies. We appreciate your feedback and value you as a customer at Dimvaloo.

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