Return Policy for Online Purchases
TO BE ELIGIBLE FOR RETURN
Return package post marked 14 days or earlier from original purchase date
Items must be:
- Same condition that you received the garment
- Original packaging
- All Tags Attached
NON- RETURNABLE ITEMS
- Hair Accessories
- Gift cards
- Downloadable products
- Health and personal care items.
FOLLOW THESE STEPS TO COMPLETE RETURN
- In packaging of your choosing:
- Receipt from Dimvaloo.com
- Items you wish to return
- Any information you’d like to provide about the return
- Please do not send your purchase back to the manufacturer or brand.
Send packaging to:
Attention: Online Return Department
8813 Ladue Road
St. Louis, Missouri 63124
- Track your package
- Insure your package
NOTIFICATION OF RETURNED ITEMS via SHIPMENT
There are certain situations where only partial credits are granted:
- (if applicable) Book with obvious signs of use CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
- Any item not in its original condition is damaged
- Any item missing parts for reasons not due to our error.
- Any item that is returned more than 14 days after order.
- Any item with tags not attached
You will receive an electronic notification that your items have been received and reviewed
Upon completion of review, you will received a seperate electronic notification for an online gift card
- Online Credit Only is issued within 5 days of received returned items
- Online Credit Only will include what you’ve spent on shipping! It’s pretty much a win/win
PLEASE NOTE: nothing can be returned instore that has been purchased online. Please ship online return to the address above attention: Dimvaloo Online Return Department.
As our technology updates to become better, we will evolve and update our policies. We appreciate your feedback and value you as a customer at Dimvaloo.